Privacy Policy
Last updated 01/02/2026
Pearce Health is committed to protecting your privacy and handling personal and health information with care, respect, and transparency in line with the Privacy Act 1988 (Cth) and relevant Australian health records legislation.
What we collect
We may collect personal and health information including:
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Name, contact details, date of birth
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Health history, symptoms, assessments and treatment records
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Referral information and reports (with consent)
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Appointment and billing details
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Medicare, health fund or healthcare identifiers where required
How we use your information
Your information is used to:
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Provide physiotherapy services and care planning
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Communicate with you and other professionals involved in care (with consent)
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Manage appointments, billing and practice operations
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Meet legal, regulatory and professional obligations
AI-assisted clinical notes
Pearce Health may use secure AI-assisted tools to support clinical documentation. All notes are reviewed by your clinician before being finalised.
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You may opt out of AI-assisted notes at any time by informing your clinician or contacting Pearce Health. Your care will not be affected if you choose to opt out.
Sharing information
Information is only shared when:
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You have provided consent
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It is necessary for your care
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It is required by law
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Pearce Health does not sell or trade personal information.
Storage, security and your rights
Pearce Health takes reasonable steps to protect personal information using secure digital systems and privacy safeguards to prevent unauthorised access, loss, or misuse.
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You may request access to your records or ask for corrections at any time, with requests usually responded to within 30 days. Where lawful and practicable, services may also be provided anonymously or using a pseudonym.
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Personal information is not disclosed overseas unless required by law or with your consent.
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If you have concerns about how your information has been handled, you are encouraged to contact Pearce Health in writing. If concerns are not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
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This policy may be updated from time to time, with the most current version available on the website.
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For privacy questions or AI note opt-out requests, please email: hello@pearcehealth.com.au.