Terms of Service

By using Pearce Health services and booking appointments (in person or via telehealth), you agree to these Terms of Service and acknowledge your understanding of the guidelines outlined below.

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Patient Responsibility

Clients are responsible for providing accurate, complete, and up-to-date information about medical history, symptoms, and relevant circumstances to support safe and effective care.

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Confidentiality

All personal and health information shared with Pearce Health is treated as confidential and managed in accordance with Australian privacy laws. Secure practice management systems and safeguards are used to protect client information.

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Limitations of Telehealth Services

Pearce Health offers telehealth services where clinically appropriate. While research supports the safe and effective delivery of healthcare via telehealth, clients acknowledge that online appointments may have limitations in physical assessment and hands-on treatment. Clients are responsible for ensuring a suitable environment and stable internet connection for telehealth sessions.

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Zero Tolerance

Pearce Health is committed to maintaining a respectful, safe, and supportive environment for clients and staff. Aggressive, abusive, discriminatory, or disrespectful behaviour toward administrative or clinical staff will not be tolerated and may result in termination of services.

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Payment

Clients are responsible for payment of all services provided. Where applicable, secure storage of payment details may be used to process payments following appointments (excluding third-party funded sessions).

 

Refunds for pre-paid packages may be considered on a pro-rata basis (less any transaction fees). Refunds for services already delivered are generally not available. As healthcare outcomes cannot be guaranteed, refunds are not provided based solely on clinical outcomes and will only be considered where services were not delivered as advertised and no appropriate remedy is available.

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Rebates & Claims

Clients remain responsible for all fees unless payments are received from third-party funders such as NDIS, Medicare, DVA, Workers Compensation, CTP or private health insurers. Clients should confirm eligibility for rebates or funded services prior to attending sessions. Pearce Health is not responsible for unsuccessful claims or unpaid accounts.

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Late Cancellation & Non-Attendance Policy

Pearce Health reserves the right to charge the full appointment fee for late cancellations and non-attendance in line with the clinic’s cancellation policy. See our Late & Cancellation Policy here.

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Emergency Contact

Clients are asked to provide an emergency contact. In rare situations where there is concern for wellbeing and the client cannot be contacted directly, Pearce Health may contact the nominated person to confirm safety without sharing confidential clinical information.

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Modification of Terms

Pearce Health may update these Terms of Service from time to time. The most current version will always be available on the website, and continued use of services indicates acceptance of any updated terms.